Call Center Wage Disputes

Call center workers are integral to many companies who rely on their customer service skills to provide customers with the aid they need. Yet many companies are holding back on paying their call center employees their rightfully earned overtime pay. Non-exempt employees, such as most call center workers, are entitled to overtime wages when they work more than 40 hours in a work week.

Overtime pay should be equal to 1.5 times an employee’s regular hourly wage. Call center workers can be forced to work off the clock and complete work-related tasks such as logging into computer systems, catching up on memos and updates, meetings, training, finishing calls that run over their schedule, completing paper work, and other work-related activities. Undocumented work time not only qualifies for compensation, it can also qualify for overtime compensation if it results in an employee working over 40 hours a week.

The overtime attorneys at Dunham & Jones represent call center workers who are not being fairly paid for the work that they do. If you believe your employer is not properly paying you the wages you are owed, you need to speak with an overtime lawyer about your wage dispute case.

Many times, clients have think they don’t have a claim until they speak with an wage dispute attorney. They are surprised to discover that their employer owed them thousands of dollars in back-pay and overtime wages.

Wage disputes are inherently complicated. Your employer may conceal the facts of the case from you, but a wage dispute lawyer  with experience in wage dispute claims will be able to go over your records and determine if you are not being properly compensated for hours worked.

At Dunham & Jones, our initial evaluation of your case is free and confidential. Your employer will not be notified and you can feel safe in knowing your privacy is protected while you seek the guidance of an attorney. It is important to call our offices or fill out a contact form as soon as possible, so you can quickly recover your wages before it is too late to file a claim.

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I work for a telemarketing service at a call center and have worked more than 40 hours a week and have not received overtime. Does this mean I am not eligible?

In general, call center workers are eligible for overtime pay, so it is likely that your employer is in error or is intentionally not following FLSA standards. Your employer cannot deny you overtime, even if the overtime was not authorized. The Fair Labor Standards Act states that any time worked over 40 hours in a workweek is eligible for time-and-a-half pay.

Call center employers have been known to improperly calculate overtime by taking overtime from one week and applying it to another week. Sometimes employers will pay the regular rate instead of the premium time-and-a-half rate for overtime hours. To prevent paying overtime, they may also alter their employees’ timesheets.

Non-exempt employees have protections under the FLSA, and are entitled to overtime pay regardless of company error or policy against overtime.

If you have worked over 40 hours a week and have not received overtime pay, you can make a wage claim for unpaid wages. You can recover unpaid wages going back two, and sometimes even three years. Recovering lost wages can be difficult, and your employer may resist or refuse to pay you.

Call our offices to work with an hour and wage attorney and make a claim to recover your unpaid wages. Our attorneys are experienced in protecting the rights of clients and recovering backpay for unpaid overtime pay.

Because there are deadlines to meet when making wage claims, it is important to set up an appointment with an attorney as soon as possible. Every day that passes without making a claim is another day’s backpay you may lose. Our evaluation is free and confidential. Call now or fill out the contact form to set up an appointment.

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I work for a call center and have to perform duties before clocking in. Sometimes I spend twenty minutes just booting up my computer, checking work emails, and logging onto the server before I can clock in. Shouldn’t my employer pay me for this time working?

Employers are required to pay employees for all hours worked, including any time worked over 40 hours a week. If you are performing work-related tasks that are required for performing your job, you should be compensated for this time spent working.

The FLSA has guidelines on what is considered hours worked. Twenty minutes a day can add up to thousands of hours in overtime. You deserve to be paid for all the time you have put into work.

The FLSA requires that nonexempt employees should be paid at least the federal minimum wage and an overtime pay of one-and-a-half their regular rate, if it applies. The FLSA also requires employers to keep records of hours worked by their employees, but an employer’s inaccurate timekeeping does not prevent you from making a claim for the unpaid time you worked. The FLSA also requires that employees be paid for pre-shift and post-shift job duties, as well as required meetings.

If you have not been properly compensated for the time you have worked, an hour and wage attorney will help you file a claim to recover lost wages. Our attorneys have worked with many clients with wage disputes who were surprised to discover they were owed thousands of dollars by their employer. Wage dispute claims are time sensitive, and need to be filed as soon as possible. Schedule an appointment to speak with one of our attorneys by calling our offices or filling out a contact form on this site. Our evaluation of your case is free and confidential.

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